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Returns

RETURN POLICY

100% SATISFACTION—RETURN SHIPPING IS FREE

We want your shopping experience with us to be outstanding.  Our goal is 100% Satisfaction.  If you are unhappy with your purchase you can return your order within 90 days to our warehouse for a refund.  Should you need to return an item, your return shipping is FREE in the contiguous United States.

Refunds and Credits

Once your return is received in our warehouse and inspected, we will refund your purchase in the same payment form as originally tendered.  This usually takes 5 business days.  If your refund is by credit card, this may take additional 2-10 business days depending on the credit card company.

Conditions and Exclusions

Returns must be received by us in new condition, in their original shipping container or a new shipping carton.  Your return must include all packaging material, manuals, etc.  Return labels cannot be placed directly on the product.

Hardware items are not returnable.  Defective Hardware must be claimed as part of the manufacturer’s warranty. 

Claims for items damaged in shipping must be received by us within two business days of receipt of your order.

Claims for items missing from a shipment must be received by us within two business days of receipt of your order.

Ink Cartridges have a limited life and are stamped with an expiration date.  We make every attempt to ship ink cartridges with an expiration date that is 18 months out or longer.  We cannot accept ink cartridge returns if the expiration date is less than 12 months out.

Returns that are not received in resalable condition will be charged a restocking fee of 15% or more depending on the condition of the product returned. 

Shipping costs, lift gate charges and other installation services are not refundable.

Replacements at No Charge

If you were sent a replacement item at no charge, we will send you return instructions and a shipping label to have the original item returned to us.  If the item is not returned to a UPS store or location after 14 days, your credit card will be charged.

 

General Return Instructions

Obtain a Return Merchandise Authorization (RMA)

You can request an RMA in one of three ways:

            Use the RMA form on our website

            Speak with a Customer Service Representative by 800-327-2822

            Contact us via Live Chat

After an RMA is generated, you will be provided an RMA number, a pre-paid UPS label and specific return instructions.

Certain products will require additional information such as lot number, batch number or serial number, before an RMA can be created.  We will contact you if further information is required.

Returns will not be accepted without a valid RMA number.

Returns must be received in our warehouse 14 days after the RMA has been issued.

Types of Return Claims

1)    Return of new and unopened merchandise purchased less than 90 days ago

Contact us for an RMA and your return will be reviewed and inspected by our warehouse staff and we will process your refund. Your refund may be subject to a 15% restocking fee or more if not resalable.

2)    Incorrect or missing items in your shipment

Contact us within 2 two business days for an RMA and we will send you the correct or missing item and also require that the incorrect item be returned to our warehouse within 14 days.

3)    Defective Product

Contact us for an RMA and we will send you a replacement item and also request a detailed description of the defect including lot number, batch number, serial number, etc.  We will also require that the defective item be returned to our warehouse within 14 days.

4)    Freight Damage

If the packaging has been damaged and you suspect the product is damaged, refuse the shipment with the carrier and contact us for an RMA and replacement of the product.  If you accepted the shipment and subsequent shipping damage is found contact us within two business days for an RMA and replacement of the product.

5)     Printer and Hardware Issues

Contact us and we will direct you to the manufacturer.  We cannot do an immediate replacement for printers and other hardware.

Reason for Return

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