Freight Estimator on "View Cart" page - see shipping charges by inputting City, State and Zip.  UPS estimates the total shipping charges - freight, insurance, fuel surcharge, etc.

About ATLEX.COM

Since 1980 we've offered printers, ink cartridges and printer paper at low prices -- backed by top-notch customer service.  For over 25 years, Atlantic Exchange customers have enjoyed everyday low prices and fast service on their purchases of genuine printers, printer ink and printer paper from top brands such as Epson, HP, Canon, Hahnemuhle, Ilford, PremierArt and more. 

ATLEX.COM is an Authorized Reseller for Canon, Epson, HP (Hewlett Packard), Ilford, Hahnemuhle, PremierArt,  Crane, etc..  We only sell new genuine branded OEM inkjet printer cartridges - they are not reloads or refilled inkjet cartridges.

ATLEX.COM and ATLANTIC EXCHANGE, INC. are the same company.  ATLEX is made up from the first letters of Atlantic and Exchange.

Contact Information

Atlantic Exchange, Inc., 10405 NW 37th Terrace, Miami, Florida 33178 - e-mail:  sales@atlex.com - Phone: 800.327.2822 - Fax:  305.599.1653

Telephone Hours:  Monday - Friday 10AM to 5PM (Eastern Time)

Please Note:  we are not associated in any way with ALtex.com (a computer company in Texas) or ALtex.ro (a Romanian company).  Many people transpose the "L" and "T" when typing our website address.

Privacy Statement:  

We do not disclose, share or sell customer information with any third party.  We do tell the shipper where to deliver your order and we bill your credit card.  We do not send Spam and we do not like receiving Spam.

Ordering

Our goal has always been to provide great discounts, safe online shopping and outstanding service.  We strive for 100% customer satisfaction.  Please review our ordering and shipping policies.

97% of orders received before 2:00 PM EST (except holidays, weekends) ship same day.  We accept - MasterCard  -  VISA -  Discover -  American Express - PayPal.  The total charge for any order is shown prior to you giving us your credit card information. 

Taxes

Florida sales tax is added to orders shipped to addresses in Florida.  Florida customers with sales tax exemption must provide us with a current copy of your license DR-13 every year.  We do not collect sales taxes for other states, customer is responsible for any and all unpaid sales taxes.

Shipping - UPS (United Parcel Service)

We are now shipping from several locations around the country and most "in stock" orders shipped UPS Ground will arrive in 2 to 4 business days. "In stock" orders placed after 2:00 p.m. EST will ship the following business day.   UPS does not deliver to P.O. boxes - we are not able to provide Saturday or Sunday deliveries - UPS does not pickup or deliver on many holidays, please check with UPS   www.ups.com

Please note that some wide format papers are considered Oversize by UPS and have an extra charge added by UPS.  Normally delivery is attempted 2 or 3 times before the shipment is returned to our warehouse.  You must report undelivered orders within 25 days so that we can notify the shipping company.  You may refuse damaged packages at no cost to you.  Advise the UPS driver of any obvious damage to the shipping carton.  For hidden damage, call us at 800.327.2822 or call UPS at 800.742.5877

Returns - Defective Products

Defective returns are in accordance to the manufacturer's return policies.  Defective products may be returned for repair or replacement only.  Defective returns must be via UPS or sent to us prepaid and insured - no COD's or freight collect.  If returns are shipped via U.S. Mail - they must be registered return receipt and insured.  We will not accept any returns without prior approval and an RMA number

Returns - Wrong Product Ordered

Once the factory sealed box or package is opened, we can not accept a return.  If you ordered the wrong item, then you must request a return authorization within 30 days of invoice date. 

We are not liable if you order the wrong product.  Please check your printer manual to make sure the item you are ordering is correct.  Returns must be in original packaging and factory sealed.  They must be resalable.  We reserve the right to charge up to a 15% restocking charge and shipping charges on all returns.  Returns must be sent to us prepaid and insured - no COD's or freight collect.  To return a package, follow the return instructions given by the return representative. Return the package within 7 days, via prepaid, insured, traceable method to ensure a safe and documented delivery to us.   We cannot be responsible for goods lost or damaged in transit to our warehouse.   If returns are shipped via U.S. Mail - they must be registered return receipt and insured.  Return of defective product is according to the manufacturer's return policies.  Special order items are not returnable.  We will not accept any returns without prior approval and an RMA number.

Warranty

All merchandise is sold with the manufacturer's warranty.  No other warranty or guarantee expressed or implied is made.  Return of defective product is according to the manufacturer's return policies.  We will not accept any returns without prior approval and a RMA number.

Limitation of Liability

 To the extent allowed by law, ATLEX.COM will not be liable for any indirect, incidental, special or consequential damages that result from the use of, or the inability to use, this site, or from the purchase or use of products.  This is true even if ATLEX.COM or a representative of ATLEX.COM has been advised of the possibility of such damages.  In no event will ATLEX.COM total liability to you for all damages, losses, and causes of action (whether in contract, tort, or any other legal theory) exceed the amount paid by you for product purchased on this site.

You agree that any dispute between us will be governed by the laws of the State of Florida without regard to its conflict of law principles.  The sole jurisdiction and venue for any legal proceeding will be the appropriate federal or state court located in Miami, Florida.

We try to keep information in our website current, however, prices, specifications and availability are subject to change.