ATLEX.COM RETURN REQUEST
Date of RMA/ISSUE request:
Customer or Company Name:
Email Address:
Order Number (only one order number per request - use multiple requests if necessary)
TYPE OF RETURN/ISSUE (please read all choices and select the one that applies Return of new/unopened merchandise purchased less than 30 days ago* ATLEX.COM will only take back unopened items purchased within 30 days for credit of purchase price less 15% restock fee RMA will be e-mailed within 3 business days of this request Please wait for RMA to ensure proper credit Shipping costs are non-refundable Once your return is received and inspected by our warehouse staff (usually within 5 business days of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment (less restock fee) within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
What items would you like to return: (enter item(s) and qty)
Reason for Return: (ie. printer no longer works, ordered incorrect item, etc)
Incorrect merchandise received We apologize for the mis-shipment of your merchandise A return label will be e-mailed to you within 3 business days to get back incorrect items Please wait for this label to arrive before sending back incorrect items The correct items will be sent within one business day of this request What items were received in error? (enter item(s) and quantity) Is/Are the Item(s) open? (Yes or No) What items were NOT received?(enter items and quantity)
What items were received in error? (enter item(s) and quantity)
Is/Are the Item(s) open? (Yes or No)
What items were NOT received?(enter items and quantity)
Merchandise is missing from shipment (no incorrect items received) We apologize for the short-shipment of your merchandise The missing items will be sent within one buisiness day of this request What items were NOT received? (enter item(s) and quantity)
What items were NOT received? (enter item(s) and quantity)
Return of damaged merchandise (inside damage/no shipping box damage) We apologize for the damaged merchandise received NEW merchandise will be sent within one business day of this request Please retain damaged merchandise, if we need it back a label will be e-mailed to you
What items were damaged? (enter item(s) and quantity)
Please describe damage? (enter type of damage - smashed, not enough, or lack of packaging, etc)
Return of damaged shipment (shipping box damage by carrier in transit) We apologize for the damaged shipment If the package was left without signature, please call carrier and refuse shipment Refused shipments will be given full credit upon return to our warehouse If damaged package was accepted & signed for, please contact carrier to make damage claim Please place a new order if immediate replacement is needed
Please indicate carrier and tracking number of damaged shipment:
Did you place a NEW order for replacement? (Yes or No - If yes please list Order Number)
Return of defective merchandise purchased less than 30 days ago ATLEX.COM will take back defective merchandise for exchange of same item within 30 days RMA will be e-mailed within 3 business days of this request Please wait for RMA to ensure proper credit Please place a new order if immediate replacement is needed Please indicate defective items(s) being returned for exchange: (enter item(s) and quantity) Please describe defect (bad chip, etc.):
Please indicate defective items(s) being returned for exchange: (enter item(s) and quantity)
Please describe defect (bad chip, etc.):
Return of defective merchandise purchased more than 30 days ago 30 Days after purchase, manufacturer warranty applies to defective products Instructions on how to contact manufacturer for warranty will be e-mailed to customer within 3 business days of request
Please indicate defective item(s): (enter item(s) and quantity)
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